LO-OL Type team is making everything possible for you to have the best experience possible. Please find here some of the most frequently asked questions. If you still have some question, please join us at info@lo-ol.design.

The Shop

Buying options
Shop

We offer a buying method that bring as less as possible headaches with three different packs: > Print, with the entire family exported as .otf & .ttf files > Web, with the entire family exported as .woff, .woff2, and .ttf files > Custom, with fonts chosen and generated on our platform as instances. Starting from 80CHF per instance, followed by a 20% discount per additional instances.

Custom font
Shop

Currently, we only support .ttf, .woff and .woff2, as format for any generated fonts. However, we are working hard to give you also access to .otf files.

Payement Methods
Shop

We are using the safe and easy online payment platform Stripe, accepting Credit Card, Mastercard, Visa, American Express..

Discount
Shop

From our Custom pack, we let our customer choose our products à la carte. And, we offer a decreasing price of 20% for each additional font within a same family, just to be fair and make sense out of the shopping procedure. Please contact us for any large order beyond €5,000. For student discount, please send us an email with your request and a non-retouched copy of your student ID at info@hooloovoo.studio. For non-profit organization projects, please contact us for more information, so that we issue a specific License and EULA if we agree to it.

About VAT
Shop

lo-ol type foundry is a company small enough to not include VAT in the products (for now).

Currency
Shop

lo-ol type foundry is registered in Switzerland, for which we have to issue our invoices in Swiss Francs. If you need an estimate prior to a purchase, we can provide it as a PDF document in the desired currency following the rate of the issue date.

Product Delivery
Shop

Your order is ready to download once your payment is validated. You will also receive a confirmation email containing the fonts as zip files. If at any point you want to download again your purchased fonts, you can find them on your account of our platform.

Invoices
Shop

All invoices are issued as PDF format files and available anytime from the Licensee's account. If you require an invoice in a different language (it is in English by default), please contact us at support@lo-ol.design.

License Owner
License

Who should buy the license? The designer or the client?

Anyone involved in using a font needs to be provided with a license. As designers use a typeface as part of their work, it is the designer who needs to get a license. If and when the client (individual person or an entity such as a company) wants to use the same typeface for the same work, the client needs to get as many licenses as individual users eventually involved in the project as they become additional users.

Updates and Upgrades
Design

We create and publish our typefaces when we believe them to be ready for the real world. However, we live in a forever changing world. Each typefaces will be updated progressively (additional glyphs for one or several scripts, new styles, weight or design axis...). We will notify our customers of any new update or upgrade. As some upgrades may require extensive work, lo-ol type holds the right to offer free updates or upgrades with additional fees.

Backup
Shop

If you want to download again previously purchased fonts, you can find them on your account of our platform.

Return Policy
Shop

Downloaded fonts are not returnable.

Font Engineering

What is a font?
Font

By the word "font", it is considered to be an individual style from a typeface that can contain several of them, called a typeface family. For example, Superheat is a typeface family with multiple styles such as Superheat Regular Italic and Superheat Bold. Digitally speaking, those styles are generated as individual files available in various file formats that we call "fonts files".

Font Format
font

For Mac OS X:

Open Type Font (.otf)
TrueType Font (.ttf)

For Windows OS:

Embedded OpenType Font (.eot)
TrueType Font (.ttf)


For Web:

Web Open Font Format File (.woff, .woff2)
TrueType Font (.ttf)
Embedded OpenType Font (.eot)

Difference between print & Web
font

Print typefaces use .otf file format. You will find all the characters and additional functionalities giving access to ligatures and special additional features. While .otf files are made for print usage (with Applications like Adobe Illustrator, InDesign and so on), for Web the font format used are .woff, .woff2 and .eot (most commonly). You won't be able to use .otf for print.

Installation trouble
Font

Sometimes reality doesn't work as planned. Please don't hesitate to send us an email at: support@lo-ol.design. We will be more than happy to help your resolve your problem. Whether it's through an email or a video call, we will do our best to fix any problem related to our products.

Your feedbacks
User Experience

If you want to share an idea of an eventual upgrade for our typefaces, or have a special request about one or several typefaces, feel free to let us know at info@lo-ol.design

Trial Fonts
Font

How do trials work? What is in them?

Like a product sample, a trial is a version of our products that allows the person who downloaded it to try it on a project and help in his/her choosing process. Our trial files contain a basic character set (lowercase and uppercase Latin letters, default figures and some punctuation symbols) available in all existing styles and weights. No commercial uses are allowed with the trial fonts.

Language & Scripts
Fonts

lo-ol typefaces cover several languages using Latin script (Latin alphabet). We are working on the coverage for Hangul (Korean) and will notify our customers once they will be available. We keep at our discretion the choice of character sets for Hanzi and Hangul. Please note that because adding those scripts into their family require an extensive work load, we will provide separate licenses for each script. This said, if you are looking for a typeface with scripts that are not yet available, please contact our support team: support@lo-ol.design.

Legal & right

What is an EULA?
Licence

The EULA’s terms and conditions serve as the basis for all deliveries and services of the supplier to the exclusion of any other general terms and conditions of business. Each product, in our case a font or a font family, have an entitled contract informing the Licencee of what is allowed and what is not to do with the font, the number of user(s) and how it can be used.

Font License
Licence

A license is a legal permit specific to a determined number of products allowing the buyer to use it on a number of projects for a certain type of platform (all specified during the shopping procedure). We divide our licenses in three categories: Print, Web and Custom. If you have any question concerning our licence, feel free to contact us at support@lo-ol.design.

Font Trial Rights
Trial

lo-ol type's trial files let you try our product in a design or project. However, we trust our customer / future customer to make the right move. By that we mean: don't use our trial for any paid projects, whether commercial or not. Better summarized: we are available to discuss but trials remain trials. Use it only for your personal use and to make a better judgment on whether you need to buy this product or not.

Website & lo-ol brand image

Terms and Conditions
Copyright

The design of this website and any material published on it, such as the images, videos, texts and artworks, is copyrighted by lo-ol Type Studio, unless stated otherwise. No part of this website may be reproduced, re-published, re-posted anywhere, stored or shared without written permission by any of the member of lo-ol Type Studio.

Any use of our website or the material published on it is subject to the Swiss Confederation Law. The place of jurisdiction for all legal matter is Geneva, Switzerland.

Registered office and legal seat:
lo-ol Type Studio
1213 Onex
Swiss Trade Office ID: CH-660.3.939.020-0

Privacy Policy

Data Protection
GDPR

The Company may use Personal Data for the following purposes:

1.

To provide and maintain our Service, including to monitor the usage of our Service.

2.

To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

3.

For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

4.

For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

Personal Data
GDPR

For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time

Account Management
Account

Your account will be created during your first purchase on lo-ol type Studio's platform. It will give you access to all previous purchases with their receipts. You only need your email address to connect to your lo-ol type account. At any time, you can delete your account. However, by doing so, you agree to loose access to any of the digital products linked to the account.

Payement
Shop

All of our payement are made through Stripe. For further information please visit: https://stripe.com/docs/security/stripe

Disclaimer
Website

The information contained in this website is for general information purposes only. The information is provided by Hooloovoo Studio and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of lo-ol type. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Hooloovoo Studio takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.